Even with the National Single Window launch on March 27, 2026, delays can happen. Whether it’s a system glitch or a ‘Value Query,’ every day your container sits at the terminal costs you money in demurrage.
Step 1: Identify the Bottleneck
Check the B’Odogwu Dashboard. Is the delay at the ‘Examination’ stage, ‘Valuation,’ or ‘Release’? If it’s a ‘Value Query,’ you must provide your Proof of Payment to the valuation officer immediately.
Step 2: Engage the Area Controller
If your agent is getting nowhere, you have the right to write a formal letter to the Customs Area Controller (CAC). In 2026, this is increasingly handled via the digital ‘Dispute Resolution’ module on the Single Window.
Step 3: Negotiate Demurrage Waivers
If the delay was caused by a government system failure (like a port strike or server downtime), you can apply to the shipping line for a demurrage waiver. Always keep screenshots of system errors as evidence.
Conclusion
Speed is profit. To prevent delays before they start, ensure you have a Pre-Shipment Checklist in place.