Supermart.ng is a leading online supermarket and grocery delivery service in Nigeria, offering over 10,000 products with same-day delivery options. Established in 2014, the platform aims to simplify the shopping experience for Nigerians by providing a vast array of items ranging from fresh produce to household essentials.
Product Range and Categories
Supermart.ng boasts an extensive selection of products across various categories:
- Fresh Food: Fruits, vegetables, meat, poultry, seafood, bread, eggs, cheese, sausages, bacon, cold cuts, yogurt, and desserts.
- Naija Food: Local ingredients, meats, poultry, seafood, and traditional snacks.
- Food Cupboard: Breakfast cereals, rice, pasta, noodles, spices, canned goods, spreads, grains, baking essentials, and more.
- Oil & Sauces: Various cooking oils, tinned tomatoes, cooking sauces, vinegar, salad dressings, and specialty oils.
- Snacks: Biscuits, chocolates, chips, nuts, dried fruits, popcorn, energy bars, sweets, and more.
- Drinks: Soft drinks, water, milk, fruit juices, tea, coffee, energy drinks, and non-alcoholic wines.
- Alcohol: Beer, stout, cider, red and white wines, sparkling wines, champagne, spirits, and liqueurs.
- Toiletries: Bath products, moisturizers, oral care, deodorants, facial care, feminine care, shaving products, hair care, and beauty items.
- Cleaning: Surface cleaners, bathroom cleaners, bleach, disinfectants, brushes, mops, dish cleaners, sponges, and cleaning cloths.
- Household: Air fresheners, hand wash, insecticides, laundry products, waste bins, tissues, batteries, light bulbs, and more.
- Frozen: Butter, margarine, chips, mixed vegetables, ice cream, and ready meals.
- Kitchen & Dining: Foil, cling film, kitchen towels, disposable plates, food containers, kitchen utensils, cookware, and tableware.
- Health & Wellness: Vitamins, supplements, pain relief, cough remedies, stomach care, allergy treatments, first aid, and more.
- Baby & Kids: Diapers, baby wipes, toiletries, baby food, vitamins, wellness products, and feeding accessories.
- Electronics: Blenders, juicers, fryers, cookers, air conditioners, fans, UPS, stabilizers, microwaves, toasters, computers, and more.
- Office Supplies: Stationery, filing and storage solutions, pens, notepads, printing paper, inks, toners, and business machines.
This comprehensive range ensures that customers can find virtually everything they need in one place, making shopping convenient and efficient.
Delivery and Service Areas
Supermart.ng offers same-day delivery across Lagos, covering areas such as Victoria Island, Lekki, Ikoyi, Yaba, Ikeja, and Surulere. Customers can choose their preferred delivery window, either between 12–4 pm or 4–9 pm, to fit their schedules. This flexibility allows users to receive their orders at convenient times, enhancing the overall shopping experience.
Pricing and Promotions
The platform strives to offer competitive prices comparable to local markets and supermarkets. Regular promotions and discounts are available, including a ₦2,000 discount for new customers on their first order over ₦30,000 using the code “FIRSTORDER.” Additionally, Supermart.ng runs referral programs where customers can earn points by inviting friends and family to shop on the platform.
The website is designed to be user-friendly, with products neatly categorized for easy navigation. A search function allows customers to quickly find specific items, and detailed product descriptions help in making informed purchasing decisions. The platform also offers features like “New Additions” to showcase the latest products and “Mega Deals” for bulk purchasing options.
Customer Service and Support
Supermart.ng provides multiple channels for customer support, including email (service@supermart.ng), WhatsApp (+234 706 995 4046), and phone (+234 806 178 7063). Their customer service hours are Monday to Saturday, 9 am to 6 pm. The platform emphasizes customer satisfaction, allowing users to inspect items upon delivery and reject or return any that do not meet expectations, with refunds or replacements provided at no extra cost.
Customer Feedback and Reviews
Employee reviews on Glassdoor rate Supermart.ng 3.2 out of 5 stars, with 61% recommending working at the company. While specific customer reviews are limited, the platform’s commitment to service and product variety suggests a positive shopping experience for users.
Conclusion
Supermart.ng has established itself as a reliable and convenient online supermarket in Nigeria, offering a vast array of products and flexible delivery options. Its user-friendly platform, competitive pricing, and commitment to customer satisfaction make it a valuable resource for those looking to simplify their shopping experience in Lagos.
For more information or to start shopping, visit Supermart.ng.
Leave a Reply